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A 3CX cloud based telephone system stores its data in “the cloud”. The cloud is an online storage center that can be accessed from anywhere in the world with an internet connection.
Within one unified interface, a cloud based telephone system can :
Move Phones Simply & Easily
If you need to move a phone, simply plug it into an open jack on your network. No need to reprogram the device or install a new line. Phones can move with the user wherever they need to work. Working remotely is easier than ever. Because it’s so easy to move a phone, a user can plug their phone into any internet connection where they need to work (for example, at home or in a hotel).
Because a 3CX cloud phone system is based online, a separate handset isn’t required. Your phone’s software application allows users to make and receive calls from their computer or even their mobile device. With the software installed on their mobile phone, it becomes an extension of their desk phone, allowing them to stay in communication from anywhere.
Clear Communication with Less Travel
A cloud phone system allows associates to speak to each other by conference call or live video conference across the internet. This is great for companies that operate regionally or globally – not everyone has the time to travel for long-distance meetings. And less traveling means less expense, so you save time and money.
Maintain Your Own System
You can easily manage your cloud phone system online from anywhere and at any time. See valuable statistics and add users in minutes. Drag and drop phone calls right in your browser for your busy reception positions. You can even add and remove features at your leisure.
Flexible Availability
These days, finding the right person at the right time requires added flexibility. Features like Find Me, Follow Me and Hide Me make it possible for your employees and customers to connect when it matters. And sometimes your staff needs to turn off and enjoy the moment.
Efficient Call Management
Call Queuing encourages your customers to wait on the line instead of hanging up and dialing a competitor. Menu options ask questions to find out where to direct the customer. Once the right department is identified, they’re passed straight through. In busy times, calls are held in priority sequence. You can even offer a call-back – holding their spot in line for the next available employee instead of passing them around.
Route Calls Successfully
In most organizations, staff aren’t glued to their office chairs for the entire work day. They move around because there are things to do or important clients to see. That’s where the ability to route calls with a cloud phone solution comes in handy.
A 3CX system makes it easy to connect. It will call different numbers associated with the employee (e.g. office phone then cell phone or home phone) and if they’re still unavailable, leave a message on their voicemail.
Voicemail-to-Email & Transcription
Allows you to choose to receive messages in your email as audio attachments, along with written transcripts of each message. The flexibility to forward these transcripts with the click of a button makes quick work of team communication as well. No more long-winded attempts at passing on important information.
Analytics at Work
A 3CX cloud phone system can gather a range of telecommunications data so you better understand what’s going on with your phone network. Know what time of day your company receives the most calls, as well as average wait time for callers. You can use this wealth of data to make any necessary changes to improve services.
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